Reporting to the Community Engagement Manager, the Community Liaison Officer will provide a central point of contact to local communities whilst undertaking engagement work comprising of engagement activities, meetings, events and consultations, to establish, build and maintain relationships with local residents, businesses, community and stakeholder groups. The Community Liaison Officer will be an operational lead for specific work areas to ensure that communities are engaged in Fusion JV’s Work Area Plans and to ensure that project risk is mitigated from within the community.
Establish, build and maintain positive relationships with all stakeholder groups, therefore the Community Liaison Officer will be based within their designated local area for approximately 3-4 days a week Buckinghamshire. There is a Fusion office in Aylesbury to use as a base.
– Respond to stakeholder complaints and enquiries, and resolve within set timescales
Manage day to day community engagement activities for specific work areas
Attend regular public events acting as a representative of Fusion JV
Seek ways to mitigate community harm and maximise community benefit Liaise with HS2’s community engagement team
Prepare advance works notifications and take appropriate action to advise and warn in advance (through letter drops, e-mail, social networking, etc)
Support the resolution of complaints received via HS2 Helpdesk and social media and provide feedback on outcomes to HS2 Helpdesk within 24 hours
Escalate issues for resolution before they grow Plan community engagement activities to support the delivery of the Works Packages
Liaise with community representation groups to ensure that concerns are registered and responded to.
Produce and maintain records of sensitive receptors, environmental constraints, details of letter drops undertaken, etc.
Be aware of special events in the area that may impact on traffic flows and liaise with the logistics team accordingly
Produce regular newsletters to advise external stakeholders of progress with the scheme
Be able to produce Area Wide Notices using a variety of software packages including Publisher and Powerpoint.
Liaise with local authority officers and councillors at county, district and parish level together with resident and other stakeholder groups
Arrange and attend public meetings and regular meetings with stakeholder groups and produce agendas, minutes etc.
Assist in the arrangement of public information exhibitions including booking of venues, production of exhibition boards etc.
The nature of the work requires attending meetings, roadshows, drop-ins and events during evenings and weekends.
Candidates need to be able to demonstrate experience in the following competencies
Demonstrate good interpersonal and oral communication skills, with an ability to diplomatically and emphatically handle stakeholder complaints // [Communication]
Demonstrate ability to develop good working relationships and trust from stakeholder parties through regular liaison // [Communication]
Demonstrate knowledge of local government and local political structures // [Communicating and influencing]
Demonstrate awareness of Equality, Diversity and Inclusion (EDI) and ability to promote EDI as part of stakeholder engagement // [Communicating and influencing]
Demonstrate organising and delivering stakeholder events // [Organisational]
Demonstrate ability to develop the stakeholder activities required for each works package, based on local stakeholder mapping // [Reporting and planning]
Demonstrate ability to undertake stakeholder mapping and collation of information for each works area // [Research and technical]
Demonstrate ability to use ICT packages to record and prepare stakeholder information // [Technical]
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.