Client Services manager

Location: Flexible (Hybrid / Office / Remote)
Employment Type: Full Time
Working Hours: Monday to Friday

About the Role

The Client Services Manager will drive growth within an 11kV ICP Division, identifying, developing, and securing new business opportunities across social housing, industrial & commercial (I&C), and EV infrastructure sectors.

This role focuses on expanding market presence, building long-term client relationships, and delivering revenue and margin targets aligned with wider business objectives.

Key Responsibilities

• Identify and secure new business opportunities across housing developers, commercial clients, and EV infrastructure projects.
• Build and maintain strong relationships with clients, consultants, IDNOs, and DNOs, positioning the business as a trusted and knowledgeable delivery partner.
• Develop and manage a clear, accurate sales pipeline using CRM systems, tracking opportunities from enquiry through to contract award.
• Work closely with estimating, design, and delivery teams to produce professional, commercially robust proposals aligned to client requirements.
• Monitor competitor activity, market conditions, and IDNO incentives to maximise win rates and strengthen market positioning.
• Partner with design, operations, and commercial teams to ensure smooth handovers from tender to project delivery.
• Deliver accurate sales forecasts and contribute to divisional budget planning.
• Represent the business at client meetings, networking events, and industry conferences to promote capability and grow market presence.
• Support the development of sales processes, marketing materials, and internal systems to improve efficiency and performance.

About You

• Level 2 Diploma in Skills for Business Sales and Marketing (or equivalent).
• Level 3 Award or Certificate in Business Development / Sales Management (desirable).
• Full UK driving licence (essential).
• Proven track record in business development within ICP, utilities, or electrical infrastructure environments.
• Experience selling HV/LV connection services, substation installations, or EV charging infrastructure.
• Strong understanding of ICP / IDNO frameworks, connection processes, and commercial models.
• Demonstrated ability to build long-term client relationships and consistently meet or exceed sales targets.
• Experience managing or mentoring others is advantageous.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.